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Where can I find the Sim Serial Number for my esim? When you scan your esim QR code, the information will be sent back to O2, allowing us to add the esim profile onto your phone safely and securely.
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There's a QR code reader built into your phone which will launch during esim setup, so there's no need to download a third-party app. Each QR code is unique and needs to be scanned with your phone's camera. QR codes are a type of barcode which provide easy access to information through a smartphone. The esim pack also contains the Sim Serial Number (SSN) of your esim profile, which you'll need in order to move your existing mobile number across to an esim.
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The esim pack gives you step by step instructions on how to do this. This will download an esim profile to your device. The esim pack includes a voucher with a QR code which you'll need to scan using your phone’s camera.

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iPhone XS Max, XS, XR, 11, 11 Pro, 11 Pro Max and SE 2020.The following devices have both a plastic sim slot and esim capability:

Most dual sim 5G phones will only allow you to use one 5G connection, with the other connection being limited to 4G, regardless of whether an esim or physical sim is being used. To use 5G, you’ll need to be using a 5G and esim capable device, and may need to change your tariff. Yes, you can request a 4G or 5G esim pack. Not sure how esims work? Take a look through the other FAQs on this page for more information. Unlike a plastic sim, esims can’t be moved from one device to another, so you’ll need to request a sim swap from your old esim to your new one.
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Whenever you upgrade or replace your phone, you’ll need a new esim pack. To move your existing mobile number across to an esim, you’ll need the Sim Serial Number (SSN) of your esim profile, which you’ll also find in your esim pack. We’ll send you an esim voucher with a QR code, which you’ll need to scan using your phone’s camera. You can request an esim pack using My O2 Business, or by calling your customer service helpdesk. If you’re an Enterprise customer, you can use an esim if you have a compatible phone. We’re not currently offering esim to our Pay As You Go customers, but we’re working on being able to offer esims to anyone with a compatible phone as soon as possible.Ĭan I get an O2 esim as an Enterprise customer?

Some phones have an esim as well as a physical sim slot. It’s similar to a traditional plastic sim, but removes the need to put a physical sim into your phone.
